RIZIKI CLEANING SOLUTIONS INC. — PRIVACY POLICY
Effective date: October 13, 2026
Riziki Cleaning Solutions Inc. (“Riziki,” “we,” “us,” or “our”) respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, submit a booking request, pay for a service, or communicate with us.
Our services are offered in Gatineau, Québec, Ottawa, Ontario, and surrounding areas where we accept bookings.
1. Who We Are
Business: Riziki Cleaning Solutions Inc.
Website: https://rizikicleaningsolutions.com
Email: rizikicleaningsolutions@gmail.com
Telephone: 819-303-6825
For privacy questions, access requests, correction requests, or complaints, contact us using the information above and identify your request as a privacy matter.
2. Personal Information We Collect
Depending on the service requested, we may collect:
Contact information: Your name, telephone number, email address, billing address, and service address.
Booking information: Requested service, property size, number of bedrooms and bathrooms, preferred appointment date, service frequency, selected add-ons, access instructions, and relevant cleaning preferences.
Payment and transaction information: Invoice details, payment status, transaction references, amounts paid, refunds, and information needed to reconcile payments.
Communications: Messages, service requests, complaints, feedback, and correspondence with our company.
Property-related information: Information about surfaces, cleaning conditions, pets, access restrictions, or safety concerns that you voluntarily provide and that is reasonably necessary to deliver the service safely.
Technical information: Depending on the website and tools used, we may receive IP addresses, browser information, device information, cookies, website usage data, and security logs.
We seek to collect only information reasonably necessary for identified purposes.
Please do not submit passwords, complete payment-card details, government identification numbers, or sensitive medical information through ordinary booking forms unless specifically required through an appropriate and secure process.
3. How We Use Personal Information
We may use personal information to:
Respond to inquiries and provide quotations.
Process, confirm, schedule, and manage cleaning bookings.
Communicate changes, reminders, access arrangements, and service updates.
Deliver the agreed services and coordinate authorized personnel.
Issue invoices, process payments and refunds, and maintain accounting records.
Investigate complaints, resolve disputes, and assess potential damage claims.
Maintain business, insurance, tax, and other legally required records.
Protect our website, customers, personnel, and property against fraud, misuse, and security threats.
Improve our services and website, where permitted.
Meet legal and regulatory obligations.
We will not use personal information for unrelated purposes without an appropriate legal basis or any consent required by law.
4. Booking Platforms and Service Providers
We may use third-party providers to operate our business, including website hosting, WordPress tools, booking software, email services, payment processors, analytics tools, and accounting services.
For example, if enabled in our current setup, these may include ZenMaid, Square, Google, WordPress, Elementor, and related hosting or email providers.
These providers may process information needed to deliver their services. Their own privacy terms may also apply to information they collect directly.
We seek to use appropriate service providers and safeguards, limit access to personal information, and take reasonable steps to ensure that information is handled appropriately.
Some providers may process or store information outside Québec or Canada. Where required, we will assess the applicable privacy implications and implement the necessary safeguards and agreements before transferring personal information.
5. Payments and Financial Information
Payments may be processed by a third-party payment provider.
Depending on the payment method, that provider may collect and process payment-card information directly. We may receive transaction confirmations, receipts, payment status, and limited payment details needed to administer your booking.
We do not intend to collect or store complete payment-card numbers or card security codes in ordinary booking forms or email messages.
Payment processing is subject to the applicable provider’s terms and privacy policy.
6. When We May Disclose Information
We may disclose relevant personal information:
To service providers who need it to perform authorized business functions.
To authorized personnel who need it to deliver or administer your service.
To payment processors to process authorized transactions.
To insurers, professional advisers, or legal representatives where reasonably necessary for a claim or legal matter.
To public authorities where required or permitted by law.
In connection with a proposed or completed business transaction, where legally permitted and subject to required safeguards.
We do not sell personal information to data brokers.
We do not disclose information for unrelated purposes without an appropriate legal basis or consent where required.
7. Cookies and Website Technologies
Our website or third-party tools may use cookies, analytics, embedded forms, security technologies, and similar tools.
These technologies may support essential website functions, booking workflows, fraud prevention, website performance, and usage analysis.
Where consent is legally required, we will request it before activating the relevant non-essential technologies.
You can manage cookies through your browser settings and any consent controls made available on our website. Disabling certain cookies may affect some website features.
8. Marketing Communications
We may respond to service inquiries and send messages necessary to manage an existing booking or transaction.
We will send promotional emails or other commercial electronic messages only where permitted by applicable law and with consent where required.
You may unsubscribe from marketing messages using the unsubscribe mechanism provided or by contacting us. Unsubscribing from promotional messages will not necessarily stop essential booking, payment, safety, or legally required communications.
9. Retention and Secure Disposal
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to legal, accounting, insurance, dispute-resolution, and other legitimate retention requirements.
When information is no longer required, we will take appropriate steps to securely destroy it or anonymize it where legally permitted and properly implemented.
Retention periods may differ depending on the type of record and the reason it is held.
10. Security Measures
We use reasonable administrative, technical, and physical safeguards appropriate to the information we hold.
These measures may include restricted account access, password protection, secure payment-provider tools, software updates, access controls, and appropriate handling of business records.
No website, email service, payment system, or electronic transmission can be guaranteed completely secure. We cannot promise that unauthorized access or data loss will never occur.
If a privacy incident occurs, we will assess it and take the steps required by applicable law.
11. Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent for certain uses or disclosures where consent is the applicable legal basis.
Ask questions about how your information is collected, used, disclosed, or retained.
Submit a privacy complaint.
To submit a request, email rizikicleaningsolutions@gmail.com with the subject line “Privacy Request.”
We may need to verify your identity before responding. We will respond within the time required by applicable law.
Some information may need to be retained or disclosed where legally required or otherwise permitted. A request to delete information does not override those obligations.
12. Privacy Incidents
A privacy incident may involve unauthorized access, use, disclosure, loss, or other compromise of personal information.
If an incident occurs, we will assess the risk and take appropriate containment and corrective measures. We will notify affected individuals and the relevant authorities when required by law and maintain any required incident records.
13. Children’s Information
Our services are generally intended to be booked by adults.
We do not knowingly seek personal information directly from children when it is unnecessary for providing our services. If you believe a child has provided unnecessary personal information, contact us so we can assess the situation and take appropriate action.
14. Third-Party Websites
Our website may contain links to third-party websites or booking and payment platforms.
We do not control the privacy practices of websites operated by others. Review the applicable privacy policy before submitting information through an external platform.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in our operations, technology, or legal obligations.
The revised version will be published on our website with an updated effective date. Where required, we will provide notice of material changes and obtain any consent necessary before applying new practices.
16. Contact and Complaints
For privacy questions, access requests, correction requests, or complaints, contact:
Riziki Cleaning Solutions Inc.
Email: rizikicleaningsolutions@gmail.com
Phone: 819-303-6825
Website: https://rizikicleaningsolutions.com
We will review privacy complaints and respond appropriately under applicable law.
You may also contact the relevant privacy regulator if you believe your privacy rights have not been respected.
Québec privacy regulator: Commission d’accès à l’information du Québec — https://www.cai.gouv.qc.ca/
Ontario privacy information: Information and Privacy Commissioner of Ontario — https://www.ipc.on.ca/
This Privacy Policy is intended to explain our practices and does not remove any rights provided by applicable privacy legislation.